Given that MusicWear.shop operates on a made-to-order production model, our policy focuses on print quality, product defects, and order accuracy. Every item is unique and produced exclusively for you.

Refunds Due to Error or Defect

If you receive a product that is defective or different from what you ordered, we take full responsibility. Our goal is to ensure your apparel meets the highest standards.

• Covered Cases: Manufacturing defects (e.g., holes, tears), incorrect product delivery (wrong size, color, or design), or printing errors (e.g., misaligned or damaged prints).
• Procedure: You must contact us within 30 days of receiving your order. Send an email to info@musicwear.shop including your order number, a description of the issue, and high-resolution photos/videos clearly showing the defect.
• Resolution: If the error is confirmed, we will provide a product replacement or a full refund. In most cases, you will not be required to return the defective item.

Returns and Exchanges We accept returns within 30 days of delivery.

• Defective items: If the product is defective or incorrect, we provide a full refund or replacement at no cost.

• Non-defective items (Change of mind): In compliance with Google policies, we accept returns for non-defective items. However, the customer is responsible for the full cost of return shipping to our headquarters.

• Exchanges: We do not offer direct exchanges. If you need a different size, you can return the original item at your expense and place a new order.

Lost or Undelivered Orders

If your order is lost during transit, we will resolve the issue with the carrier.

• Procedure: If you have not received your order within 15 business days from the estimated delivery date, please contact us.
• Resolution: Once the carrier confirms the loss, we will ship a replacement product to you at no additional cost.
• Note: We are not responsible for orders marked as “Delivered” by the carrier or for lost packages due to an incorrect shipping address provided by the customer.

Non-Returnable Items

Due to the nature of on-demand production, returns are not accepted for:

• Products that have been worn, washed, or had tags removed.
• Products damaged due to improper care or use after delivery.
• Orders where the customer provided an incorrect shipping address or failed to collect the package.

Contact Us

For any questions regarding your order or to initiate a claim, please reach out to our support team:

Email: info@musicwear.shop